Example pizza business process model10/5/2023 Designing and developing new products is the biggest issue faced by the operations managers in many organizations including Pizza Hut. ![]() Pizza Hut has to design, develop and introduce new pizzas as a survival and growth strategy. Product developmentĪccording to Hill and Hill (2011), product design is involved with the conversion of ideas into reality (p.28). Therefore, this paper presents the key strategic and operational issues faced by the operations managers in Pizza hut. Despite the feasibility of such operation policies, the capability of the operations manager to deal with the issues faced during implementation is the key success factor. These policies become the key drivers of operations excellence into the business. Pizza Hut operations work to the CHAMPS policies like cleanliness, hospitality, accuracy, maintenance, product and speed. The operations at Pizza hut cannot be highlighted for any single functional unit but is the collection of many sets of activities carried out within the units and bring success by turning customer expectations into reality. ![]() These operations are defined by the different concepts in Pizza Hut including full service restaurants, home service restaurants, restaurant based delivery, express units and franchise outlets. The distinct role of operations is to be possessed with the quality of pizzas and the experience that customers receive. The restaurant operation is the face of the organization. The brand differentiates from its competitors through three major areas namely performance, quality and as the best place of employment. Pizza Hut is a subsidiary of YUM brand and forms the largest restaurant chain in the world in terms of sales revenue and assets (Pizza Hut, n.d, p.1).
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |